We Have Your Back
WE HAVE
YOUR BACK
WE'RE ALL IN THIS TOGETHER
CADILLAC IS READY TO HELP YOU
We wanted to take a moment to acknowledge that many of you are impacted by the increasing uncertainty surrounding the coronavirus COVID-19.
As the global community responds to the coronavirus outbreak, please be assured that we are working closely with GM Financial, OnStar®†, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.
If you have any questions, please contact our Cadillac Customer Care team at (800) 333-4223.
HELPFUL RESOURCES
HAVE QUESTIONS? CONTACT US
We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.
FINANCIAL QUESTIONS? WE HAVE YOUR BACK
GM Financial is committed to helping customers through customized account assistance. GM Financial customers in need of help are encouraged to text INFO to 53721, message through the GM Financial mobile app, or contact the GM Financial Customer Experience team at 1-800-284-2271.
WE'RE STILL AT YOUR SERVICE
When you are surrounded by uncertainty, your Cadillac Certified Service experts are ready for your vehicle service needs so you can be where you need to be, with confidence. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.
SHOP CADILLAC FROM YOUR HOME
Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you'll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you'll be matched with a Live ambassador who can answer questions.
CAN I PURCHASE A CADILLAC VEHICLE FROM HOME?
Yes. With our "Shop. Click. Drive." program at participating dealers where available, if you need to purchase a new Cadillac vehicle, but are unable to visit a dealer for whatever reason, the tools you need to start your transaction online are just a click away.
HELP FROM ONSTAR®
We are offering current Cadillac owners complimentary OnStar®† crisis assist services for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
†: OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Limited-time offer. See onstar.com for coverage map, details, and system limitations.
